Shipping policy

Last updated: 13 October 2026

Free UK delivery

Standard UK delivery is free on every order, with no minimum spend. Any optional upgraded service and its price will be shown before you pay.

Delivery times

Standard delivery is normally 2–5 working days for items available for immediate dispatch. Please check the product page for any different dispatch or delivery estimate. A dispatch estimate is the time before we send your order; transit time is additional unless stated otherwise.

Engraved items normally need an additional 2 working days before dispatch. Made-to-order and bespoke jewellery take longer; the applicable estimate will be stated on the product page or confirmed with you. We will let you know if your order is delayed. Working days exclude weekends and UK bank holidays.

Delivery services

We use Royal Mail services, including Signed For and Special Delivery, depending on the order and its value. You will receive a dispatch email when your order is sent, with tracking information where available. Please provide an accurate delivery address and follow any delivery instructions supplied by the carrier.

International delivery

Our standard international delivery charges are £9.50 per order to Europe and £10.00 per order to the rest of the world, subject to the destinations and services offered at checkout. The final charge is shown before payment. Orders are normally sent using Royal Mail International Signed For or the service confirmed for your order. International transit times vary by destination, and customs clearance may add delays.

Import duties, local taxes and customs handling charges may be payable in the destination country. Unless checkout expressly states that these are included or prepaid, they are the recipient’s responsibility. Please check local requirements before ordering.

Urgent orders and important dates

If you need jewellery for a particular date, contact us before ordering so we can confirm whether we can meet it. Email orders@goldlinks.co.uk or WhatsApp 0161 823 6644. Please do not assume that an estimated date guarantees delivery for an event unless we have expressly agreed this with you.

Delayed, lost or damaged deliveries

Please contact us if an order has not arrived or arrives damaged. When we arrange the carrier, we remain responsible for the goods until you or a person you nominate takes physical possession. We will investigate with the carrier; you do not need to pursue the carrier instead of us. Your statutory rights concerning late delivery remain unaffected.

Returns

See our Refund Policy for our 30-day returns promise, statutory cancellation rights, exclusions for genuinely bespoke or personalised goods, and return instructions. UK returns are sent to DTA Trading Ltd, PO Box 23, Manchester, M25 0PE. Any refund of delivery charges is explained in that policy.