FAQs
What services does Goldlinks Fine Jewellery offer?
At Goldlinks Fine Jewellery, we specialize in bespoke jewellery design, offering personalized creations including engagement rings, wedding bands, necklaces, earrings, and more. We also provide restoration services for heirloom pieces and custom design consultations.
How can I schedule a consultation for a bespoke jewellery piece?
To schedule a consultation, you can contact us via our website, email, or phone. Our dedicated team will arrange a convenient time to discuss your vision and start the design process.
What materials do you use in your jewellery?
We use only the finest materials, including high-quality gold, platinum, diamonds, and gemstones. Each piece is crafted with meticulous attention to detail and the highest standards of craftsmanship.
How long does it take to create a bespoke piece of jewellery?
The timeline for creating a bespoke piece varies depending on the complexity of the design and the specific requirements. Typically, the process takes between 4 to 8 weeks. Our team will provide you with a detailed timeline during your consultation.
Do you offer international shipping?
Yes, we offer international shipping to our clients around the world. We ensure that all pieces are securely packaged and shipped with insurance to guarantee safe delivery.
Can I redesign an existing piece of jewellery?
Absolutely! We can help you redesign or repurpose an existing piece of jewellery to create something new and unique. Our team will work with you to understand your vision and transform your piece into a masterpiece.
What is your return and exchange policy?
Due to the bespoke nature of our jewellery, we do not accept returns or exchanges on custom pieces. However, we are committed to ensuring your satisfaction and will work with you to address any concerns you may have. For non-custom pieces, our return policy is available on our website.
How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal, ApplePay, Shopify Pay, and hope to accept crypto in the near future.
Is Checkout on this site safe and secure?
We take every precaution to keep your information secure. You can be absolutely sure that all purchases here are safe and secure.
Do you offer jewellery cleaning and maintenance services?
Yes, we offer professional cleaning and maintenance services to keep your jewellery looking its best. Regular maintenance ensures the longevity and brilliance of your pieces.
How do you ensure the quality of your diamonds and gemstones?
We source our diamonds and gemstones from reputable suppliers who adhere to strict ethical standards. Each stone is carefully selected for its quality, brilliance, and integrity. We also provide certification for our diamonds upon request.